Free Shipping on Orders over £99 (exc. VAT)
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Shape
Colour Tone
Length
Effect
Thickness
Roll Size
Type
Gripper
Brand Match
Pallet Builder
Door Bars & Stair Nosings
Scotia Beading
Radiator Pipe Covers
Underlays
Installation & Maintenance
Clearance
Point of Sale
Orders placed before 12pm on weekdays will be sent out the same day. All other orders will be processed the next working day*. Please allow up to 72 hours for delivery.
You have the right to cancel or exchange your order. To do so, email us at sales@aiafa.co.uk within 14 days of receiving your goods. Once you have notified us of your intention to cancel or exchange, you have a further 14 days to return the goods to us.
Return carriage is your responsibility – we do not cover the cost of sending items back. If you are exchanging, the cost of sending the replacement item out to you will also be charged.
Returning Unwanted Items
If you have decided you no longer need an item, here is what to do:
Your refund will be processed once we have received and checked the item.
If an order qualified for Free Delivery but the returned items bring the remaining order value below £99 exc. VAT, th original delivery charge will be deducted from your refund.
Items Damaged In Transit
If your order arrives damaged, notify us within 7 days by emailing sales@aiafa.co.uk with photos of the damage. This 7 day window is important – it allows us to raise a claim with the courier and get a replacement out to you as soon as possible.
When receiving your delivery, if the packaging looks damaged write ‘damaged’ on the driver’s paperwork before signing. If the contents are broken or badly damaged, refuse the delivery and ensure the driver notes that it was refused due to damage. We cannot arrange replacement if a damaged delivery has been signed for as received in good condition.
Faulty Items
Under the Consumer Rights Act 2015, you may be entitled to a refund, repair or replacement where goods are faulty or not as described.
If you think an item is faulty, do not use it. Email sales@aiafa.co.uk with photos and a description of the issue. Once an item has been used or opened, we are unable to offer a full refund.
We will arrange a replacement or refund within 1 day of confirming the fault.
Colour Matchingand Returns
We offer a free colour matching service to help you find your closest match before you order. Send a small offcut of your flooring to:
FAO Molly / Sean
All-In-AllFlooring Accessories
Manor Avenue
Off Manor Road
Paignton
TQ3 2HR
We will check it against the full range and email you a photo on the day we receive the sample.
Physical Sample Match – we will photograph the closest match and let you knowif it is not an exact colour match before you order. If you decide to proceed with an order, any returns are treated as standard unwanted item returns.
Photo Match – screen colours vary significantly between devices. We do not recommend colour matching from a photo. If you proceed this way, we cannot be responsible for the difference between screen colour and the physical product.
Brand Match – brand match is for guidance only. Manufacturers change colourways. We always recommend sending a physical offcut for the most accurate result.
A colour that is not a perfect match does not constitute a product fault. Returns on colour match grounds are treated as standard cancellations under our returns policy above.
