Refund and Returns Policy

Cancellations and Exchanges

You have the right to cancel or exchange your order. To do so, please inform us by email or written notification within 14 days of receiving your goods. Once you have notified us of your intention to cancel or exchange, you have a further 14 days to return the goods to us.

Return Carriage Costs: For all cancellations or exchanges where the goods have already been dispatched, the purchaser is solely responsible for arranging and paying for the return carriage of the items back to our original dispatch location. These return shipping costs will not be refunded.

Furthermore, in the case of an exchange, the purchaser will also be responsible for the shipping costs incurred to send the new (exchanged) item out to them.

Colour Matching

We offer a colour matching service to assist you in your selection. However, please be aware that this service is for guidance only and we cannot guarantee an exact match.

  • Matching from a Physical Sample: If you send us a flooring sample, we will match it and contact you with a photo of the proposed door bar. If the colour is not a perfect match, we will notify you and you can decide how to proceed. We are not liable for any discrepancies, and you are responsible for any returns.
  • Matching from a Photo: Due to variations in screen displays, we do not recommend colour matching from a photo. If you choose to proceed with this method, we are not liable for any differences in the final product, and you are responsible for any returns.
  • Matching by Brand: Brand matching is for guidance purposes only, and variations may occur. We always recommend sending a physical offcut of your flooring for the most accurate result. We are not liable for any variations.

A non-exact colour match does not constitute a fault with the product. Any returns due to a perceived inadequacy of a colour match will be treated as a standard cancellation or exchange, and you will be responsible for all associated return costs as outlined in our terms.

Returns

Under the Consumer Rights Act 2015, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.

If an original order qualifies for Free Delivery but part of the order is subsequently returned with the customer retaining an amount that would not have qualified for Free Delivery the original delivery charge will be deducted from the refund.

Returning Unwanted Items

  1. The customer MUST inform All-in-All Flooring Accessories by emailing sales@aiafa.co.uk within 14 days of receiving goods for any unwanted items.
  2. The item must be returned to us within 14 days of the authorisation to return.
  3. The customer must arrange and pay for the return shipping cost of the unwanted item. Please note that for us to issue a refund you will need to send the item back to our warehouse in its original packaging and condition. The item must NOT be opened, used or damaged in any way (including time in transit). If the item is received damaged, we reserve the right to refuse the refund. Goods are in the care of the buyer until they are safely delivered and signed for at our warehouse.
  4. Shipping & Delivery charges will not be refunded.
  5. Refunds will be processed upon receipt of the item

Faulty Items

  1. Please be assured that All-in-All Flooring Accessories complies with Distance Selling Regulations.
  2. Unused faulty items will be replaced provided that the customer informs All-In-All Flooring Accessories of the defect upon receipt of the goods, and provides photographic evidence by emailing sales@aiafa.co.uk If you are unsure if an item is faulty DO NOT use it, as once it has been used or opened you will not be eligible for a refund either full or partial.
  3. All-in-All Flooring Accessories will arrange either a replacement or a refund within 1 working day, provided the customer notifies All-In-All Flooring Accessories within 7 days of purchasing.
  4. Please Note: The item must NOT be opened or used in any way and must still be in its original packaging for us to issue a replacement or refund.
  5. If the courier company attempts to deliver your order in damaged packaging please ensure that you write ‘damaged’ when signing for the parcel. In the unfortunate event that your parcel is delivered broken or badly damaged please refuse to accept it and ensure that the driver writes on his paperwork that it was refused-damaged. We are unable to offer replacements or refunds without the original delivery being signed for as damaged or refused.