Shipping Policy

 

  • All orders placed before midday will be processed on the same working day and scheduled for an overnight delivery. Any order placed after midday will be processed on the next working day which will add one working day to your expected delivery date.
  • Deliveries are charged at a flat rate of £14 + VAT on long parcels and £5 + VAT on short parcels to the British Mainland. Unless your order is over £60 and then your delivery will be free of charge.
  • Please note that for some areas of the United Kingdom (Ireland, Scotland, Wales, Guernsey, Jersey, Isle Of Wight and Scottish Highlands and Islands) an additional fee may apply. Please call for a delivery price if you live in these areas. We are currently unable to deliver to Northern Ireland.
  • The driver is unable to carry goods into the customer's premises.
  • Please advise us at the time of purchase if the delivery address has restricted access or other parking issues that will need to be considered either by calling 01392 537800 or by using the comments box at checkout.
  • All goods need to be checked before signing for them. However, with Covid 19 couriers are not taking signatures only names and a photograph. Please check that goods are in a good condition before accepting them.
  • All deliveries are made by a courier company.
  • For any reason you are unable to accept delivery on the specified date, any re-deliveries will be subject to an additional charge.
  • Once your order has been shipped you will receive an email with your Tracking number and name of Courier Company we have used
  • Deliveries are made between 8am and 6pm, unfortunately we are unable to give a specific time.
  • We make every effort to adhere to an agreed delivery date but can accept no liability for circumstances beyond our control such as extreme weather and the pandemic etc.