- Need Help? Call: 01803 416410
Orders placed before 12pm on weekdays will be sent out the same day. All other orders will be processed the next working day*. Please allow up to 72 hours for delivery.
From 31st August 2026, we’ll be sending orders out Monday-Thursday. Orders placed on a Friday will go out with Monday’s collection.
Same-Day Dispatch: Orders paid before 12:00pm (Monday–Friday) will be dispatched on the same day.
Late Orders: Orders placed after 12:00pm or during Bank Holidays will be processed the next working day.
Tracking: Once your order has been dispatched, you will receive an email with your tracking number and third-party courier details.
Delivery Windows: Deliveries are made between 8:00am and 6:00pm. Unfortunately, we are unable to give a specific time.
Radiator Pipe Covers – £6.00 inc. VAT
Short Parcels (up to 1.2m) – £12.00 inc. VAT
Long Parcels (2.2m to 2.7m) – £29.99 inc. VAT
Free Delivery on all orders over £99 exc. VAT
Location: We only deliver to the British Mainland. An additional fee may apply for Scotland and the Scottish Highlands. The Scottish Highlands operate on a 3-day delivery service.
Access Issues: If your delivery address has restricted access or any other delivery issues, please notify us at the time of purchase by calling 01803 416410.
Damaged Items: Please check your parcels are in good condition before signing. We can only offer replacements if the original delivery is signed for as damaged or is refused.
Re-deliveries: If you are unable to accept delivery on the specified date, any subsequent delivery attempts will be subject to an additional charge.
Liability: While we make every effort to meet delivery dates, we cannot accept liability for delays caused by circumstances beyond our control.
Non-Delivery or Misdelivery: If your order is confirmed as delivered by our courier but you have not received it, you must notify us within 7 days of the confirmed delivery date. This allows us to investigate and escalate with the courier while the claim is still valid on their side. Where we are satisfied that the goods were not delivered to you, or were delivered to an incorrect address, we will arrange a replacement or refund without requiring you to wait for the outcome of our own claim with the courier. We are unable to offer a replacement or refund for non-delivery reported outside this 7 day window.
Trade and Business Customers: Where you are purchasing as a business rather than as a consumer, your contract with us is governed by the Sale of Goods Act 1979 rather than consumer protection legislation. This policy operates alongside, and does not remove, any rights you have under that Act.
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