Returns Policy

Cancellations and Exchanges

An order can be cancelled or exchanged with no reason given by email or written notification up to 14 days after delivery. The goods must then be returned within 14 days of notification being received. Any cancellations or exchanges returned after dispatch are subject to carriage being paid by the purchaser back to the original point of departure. The cost of carriage of a cancelled order is the responsibility of the purchaser.

Returns

Under the Consumer Rights Act 2015, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.

If an original order qualifies for Free Delivery but part of the order is subsequently returned with the customer retaining an amount that would not have qualified for Free Delivery the original delivery charge will be deducted from the refund.

Returning Unwanted Items

  1. The customer MUST inform ALL-IN-ALL-FLOORING-ACCESSORIES by emailing sales@aiafa.co.uk within 14 days of receiving goods for any unwanted items.
  2. The item must be returned to us within 14 days of the authorisation to return.
  3. The customer must arrange and pay for the return shipping cost of the unwanted item.
    Please note that for us to issue a refund you will need to send the item back to our warehouse in its original packaging and condition. The item must NOT be opened, used or damaged in any way (including time in transit). If the item is received damaged, we reserve the right to refuse the refund. Goods are in the care of the buyer until they are safely delivered and signed for at our warehouse.
  4. Shipping & Delivery charges will not be refunded.
  5. Refunds will be processed upon receipt of the item


Returning Faulty Items

  1. ALL-IN-ALL-FLOORING-ACCESSORIES complies with Distance Selling Regulations
  2. Unused faulty items will be replaced provided that the customer informs ALL-IN-ALL-FLOORING of the defect, and provides photographic evidence by emailing sales@aiafa.co.uk upon receipt of the goods;
    If you are unsure if it is faulty DO NOT use it as once it has been used or opened you will not be eligible for a refund, full or partial.
  3. ALL-IN-ALL-FLOORING-ACCESSORIES will arrange for the collection of any faulty items, which will normally be replaced or refunded within 1 working day of their return to our depot, provided the customer notifies ALL-IN-ALL-FLOORING-ACCESSORIES within 7 days of purchasing.
  4. Items must be returned to us within 14 days of authorisation to return.
  5. Please Note. The item must NOT be opened or used in any way and must still be in its original packaging for us to issue a replacement or refund.